Clear and upfront

Terms, Privacy & Returns

Name: سهره
Address: لیلاکوه، خیابان شیخی، پلاک ۴۷, لنگرود, گیلان, IR
Telephone: +989223049431

Please read this page before you buy — so every step of the way is clear, with no surprises.

Last updated: 2026-09-18

Terms & Conditions

Accepting these terms: By using the Sehreh website and placing an order, you accept these terms and conditions. Please read this page carefully before you buy.
Registration and account: Placing an order requires signing in with a valid phone number or email, verified by a one-time code. You're responsible for the accuracy of the details you enter (name, address, phone number).
Prices and stock: Product prices are shown in Toman and reflect the site's latest update. Sehreh reserves the right to change prices and stock without prior notice; the price you pay at the moment an order is placed is final for that order.
Membership tiers and purchase caps: Some Sehreh Club tiers may carry a monthly purchase cap on certain products; you'll be told about any such limit before you complete checkout.
Payment: Online payment runs through a licensed bank gateway (BitPay). Sehreh never stores or sees your card details.

What we collect: Your phone number or email, full name, postal address, contact number, and order history.
How it's used: This information is used only to process orders, arrange delivery, notify you of order status (by SMS or email), and provide customer support.
Sharing with third parties: Your information is never shared with any third party, except the bank payment gateway (to process the transaction) and the courier/post company (to deliver your parcel).
Keeping your data secure: Signing in uses a one-time SMS/email code — Sehreh never stores a fixed password. Payment details are entered and processed directly at the bank gateway and are never stored on Sehreh's servers.
Deleting your account: To request deletion of your account and personal data, contact us through Support.

Food products: Because of the hygiene nature of food products (tea, nuts and dried fruit), opened or used packages cannot be returned or exchanged.
Unopened packages: Sealed, unopened packages can be returned within 24 hours of delivery, arranged in advance with Support.
Damaged or wrong item: If your parcel arrives damaged or the wrong item was sent, contact Support within 48 hours of delivery for a replacement or refund; in these cases the return shipping cost is covered by Sehreh.
Return shipping cost: For all other returns, the shipping cost is the customer's responsibility.
Refunds: Once a return is approved, the amount paid is refunded to the original payment method within 7 business days at most.
Cancelling before shipment: Until an order leaves the warehouse (status "Shipped"), you can cancel it from your account or by contacting Support.